Frequently Asked Questions

What is a flaneur?

Ah, good question! A flaneur is a gentleman who saunters around observing and enjoying society. Imagine a turn of the century (not this one, the last one) chap, or perhaps a fellow from Brideshead, Blandings or the Drones Club… The type who would think it important to have polished shoes, quality clothing and accessories, a decent cocktail and good company.

How should I send shoes to be polished?

We always recommend that shoes are sent with shoetrees and inside shoe bags, and by a courier with delivery confirmation or tracking. If this isn’t possible, please stuff the shoes with newspaper so they keep their shape during transit, and we can send the shoes back in shoe bags to protect the finish.

How do you ship products?

Typically we use Royal Mail Signed For services, but for larger orders we use a courier with tracking.

Can I buy products direct from your locations?

We are unable to hold stock at our shoeshine chair, but if you contact us to let you know you would prefer to collect, we can have your order ready for collection. We would also be very happy to spend a few minutes with you going over the products and how best to use them to get the best finish.

How long does the shoe care service take?

We ask for three to four days to turn a pair of shoes around and have them ready for you again. This is to allow for creams to sink into the leather (often overnight), and allows us to deliver a finish that will last. Glacage can take a little longer. Suede always takes a few days as there are a few steps that require the shoes to dry overnight.

If you have particular time pressures, please do let us know and we will try to accommodate them. Depending on our workload, we may be able to have the shoes ready for you within hours.

What size do I need?

Shoetrees

For standard shoes, take your normal size. For slimmer lasts, take the size down. If you send us your shoes for polishing and ask for shoetrees, we will pick a size to suit and fit them into the shoes for return to you.

Socks

Small | UK shoe size 6.5 – 7.5 | EU shoe size 40 – 41 | Sock size 10

Medium | UK shoe size 8 – 9 | EU shoe size 42 – 43 | Sock size 11

Large | UK shoe size 9.5 – 10.5 | EU shoe size 44 – 45 | Sock size 12

Extra Large | UK shoe size 11 – 12 | EU shoe size 45 – 46 | Sock size 13

What is your returns policy?

If you have changed your mind, for whatever reason, within 28 days, we will refund the cost of the items plus their original shipping charge if the items are returned to us unused and unopened. If you have been sent the wrong items, or if the items are faulty in any way, we will also refund the cost of sending the items back to us.

We regret that we cannot accept returns for products that have been opened or used.

If you still have questions...

Contact Us